FAQ's

 FAQs

Find answers about orders, shipping, fragrances and more.

Products & Authenticity

Are your perfumes authentic?+

Yes. All fragrances sold by Bargain Brooz are 100% authentic and sourced from trusted suppliers and distributors.

Why are your prices cheaper?+

We purchase directly from wholesalers and distributors in large volumes, allowing us to offer competitive discounted prices.

Do your fragrances come boxed and sealed?+

Most fragrances come in their original packaging and sealed. Some discounted products may be unboxed but are still genuine.

Shipping & Delivery FAQs

How long does delivery take?+

UK delivery usually takes 2-5 working days depending on your selected shipping method.

Will I receive tracking information?+

Yes. Once your order is dispatched you will receive an email containing tracking details.

Do you offer international shipping?+

International delivery may be available depending on location. Contact support if you require international shipping.

Orders 

Can I cancel my order?+

If your order hasn't been dispatched yet we may be able to cancel or modify it. Contact us immediately.

How can I track my order?+

Tracking information will be sent via email once your order has shipped.

I entered the wrong address, what should I do?+

Please contact us as soon as possible so we can correct it before dispatch.

Returns & Refunds FAQs

What is your return policy?+

Returns are accepted within 14 days of delivery if the item is unused and in its original packaging.

My item arrived damaged, What should I do?+

Please contact us within 48 hours of receiving the item with photos so we can resolve the issue quickly.

Payments

What payment methods do you accept?+

We accept major credit cards, debit cards and other secure payment methods available at checkout.

Is my payment secure?+

Yes. All payments are processed through secure encrypted payment gateways.

Still need help?

Email us at customerservices@bargainbrooz.com